Who We Are
DEEPdormir.pro ("we," "our," or "us") is a digital health platform operated by DEEPdormir, based in Long Island, New York. We operate a nationwide directory and appointment-booking network connecting patients seeking sleep apnea treatment with board-certified sleep medicine and dental sleep medicine providers.
This Privacy Policy applies to the website deepdormir.pro and all associated subpages, booking flows, and provider portal features.
Data We Collect
We collect the following categories of information depending on how you interact with DEEPdormir.pro:
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number when you submit a contact form, create an account, or request a provider consultation.
- Account Credentials: Username and encrypted password if you create a provider portal account.
- Appointment Requests: Date, time preference, and reason for visit when you book through our platform.
- Insurance Information: Insurance provider name and member ID if you submit a verification request.
- Reviews & Feedback: Content you submit when leaving a verified patient review, including your name and appointment confirmation code.
- Provider Information: Practice name, address, credentials, NPI number, and professional biography submitted during provider onboarding.
2.2 Information Collected Automatically
- Usage Data: Pages visited, time on page, click paths, and directory search queries.
- Device & Browser Data: IP address, browser type, operating system, screen resolution, and referring URL.
- Cookies & Similar Technologies: Session tokens, preference cookies, and analytics cookies as described in Section 4.
2.3 Information From Third Parties
- Review Aggregation: Publicly available rating data from Google and Yelp displayed on provider profiles.
- Payment Processors: If applicable, our payment partners process billing data. We do not store full credit card numbers on our servers.
How We Use Your Data
We use collected information only for the following purposes:
Service Delivery
Connecting patients with providers, facilitating appointment requests, and operating the provider directory.
Communications
Sending appointment confirmations, service updates, and responding to your inquiries.
Analytics & Improvement
Understanding platform usage to improve search results, directory quality, and user experience.
Security & Fraud Prevention
Detecting and preventing fraudulent provider listings, fake reviews, and unauthorized access.
Review Verification
Cross-referencing appointment codes to verify that patient reviews are genuine and authenticated.
Legal Compliance
Meeting legal obligations and responding to lawful requests from authorities.
HIPAA & Health-Related Data
- All health-related data is treated as highly sensitive and never used for advertising.
- All data transmission uses TLS 1.3 encryption.
- Health-adjacent information is never sold to any third party.
- We execute Business Associate Agreements (BAAs) with any service provider that may contact health-related data.
For full HIPAA details, visit our HIPAA Compliance page. Questions? Email support@deepdormir.pro.
Data Retention
- Account Data: Retained for the duration of your active account plus 90 days after closure.
- Appointment Request Data: Retained for 12 months to facilitate follow-up and dispute resolution.
- Analytics Data: Aggregated, anonymized, and retained for up to 26 months.
- Reviews: Retained until you request removal or your account is closed.
- Legal Holds: Data subject to legal proceedings may be retained beyond standard periods as required by law.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access
Request a copy of the personal data we hold about you.
Rectification
Correct inaccurate or incomplete personal data.
Erasure
Request deletion of your personal data, subject to legal requirements.
Portability
Receive your data in a machine-readable format.
Object
Object to processing for marketing or profiling purposes.
Restrict
Request we restrict processing of your data in certain circumstances.
Children's Privacy
DEEPdormir.pro is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, contact us immediately at support@deepdormir.pro and we will delete it promptly.
Users between 13 and 18 should have parental consent before submitting personal information through our platform.
Security Measures
- TLS 1.3 Encryption: All data in transit is encrypted between your browser and our servers.
- Encrypted Storage: Sensitive data fields are encrypted at rest using AES-256.
- Access Controls: Employee access is role-based and audited. Only authorized personnel with a need-to-know basis can access user data.
- Security Audits: We conduct periodic vulnerability assessments and penetration testing.
- Incident Response: In the event of a breach, we will notify affected users and relevant authorities within 72 hours.
No electronic transmission method is 100% secure. While we use commercially acceptable means to protect your data, we cannot guarantee absolute security.
Policy Changes
When we make material changes, we will update the "Last updated" date, send email notification to registered users at least 14 days before changes take effect, and display a homepage notice for at least 7 days.
Continued use of DEEPdormir.pro after changes indicates acceptance of the updated policy.
Contact Us About Privacy
Mailing Address
DEEPdormir.proLong Island, New York
United States